Wildlife Watch Terms and Conditions

October 2020 update

Wildlife Watch session dates

Check your Wildlife Watch session dates here.

By booking with us you are agreeing to the following terms and conditions:

As you are aware, the Coronavirus pandemic means that we have to be extremely careful about taking care of the health and wellbeing of all staff and participants in our events. So we ask that you please read the following information carefully before booking: 

Coronavirus & other illness 

Please do not book if you are currently registered as Clinically Extremely Vulnerable by your doctor or shielding at home to protect a family member. Please ensure that you and your child are well enough to come to the session, in particular if you have any Covid symptoms like a new, continuous cough, loss or change to your sense of smell or taste, or high temperature or suffered from vomiting or diarrhoea within the past 48 hours, please don’t bring them along as they may pass it on to the other participants, thank you. 

Please confirm the following (you will be asked to reconfirm on the day): 

I confirm that I and my child have not within the last 14 days: Tested positive or am presumptive positive with the Coronavirus or been identified as a potential carrier. Experienced any symptoms commonly associated with the Coronavirus. Been in any location designated as a risk by the Government or Public Health England. Been in direct contact with or in the immediate vicinity of any person been identified as a carrier or potential carrier of the Coronavirus Health and Safety 

Health and Safety

Although our events are exempt from the rule of six, your safety is our priority. We have restricted numbers of attendees at these sessions. We will facilitate activities in order that separate households can maintain social distancing. However, the responsibility will remain with the attending adult to take on the management of two metre distancing of themselves and their children from all staff and participants at all times before, during and after sessions. 

Our staff members work in a number of locations with groups of children across Sussex, and it is essential for your safety and ours, that all participants agree to follow our safety advice. Attending adults must ensure all hands, children and adults, are cleaned with soap or sanitised with alcohol gel before the session begins. Follow additional hand sanitising instruction around the use of resources and learning tools.   

Adults will need to bring hand gel or a towel and a mask for themselves. This will be required for any venue open to the general public, for pinch points such as car parks and toilets and in any event of being asked to work within two metres of staff. 

Bookings will allow only one adult attendee. If a parent has multiple children within the age range for the group and is confident regarding management of social distancing, bookings can be made, but no younger siblings allowed to enable 1:1 wherever possible. 

As with any outdoor activity, there is a small risk of injury. Our site and activities are comprehensively risk assessed and there is a first-aider present. Where possible we will ask the accompanying adult to administer to minor wounds. Children will not be allowed to take part in activities the leader considers to be unsafe. In the event of an injury, we will call an ambulance if necessary. The child remains in the care of their accompanying adult who would be expected to carry and administer any required medication. 

Telephone numbers are requested for a non-attending adult, who will be contacted if the attending adult is injured. Please help us to set a good example by modelling the behaviour expected and following the advice we give on safe tool use. Any tools or resources will be numbered and issued to individual households for the session to avoid sharing of equipment, and then disinfected before re-use. Please make sure your child keeps to the outside of the fire circle unless invited in to tend the fire. Sussex Wildlife Trust cannot be held responsible for injury arising from the misuse of tools.  In order to take part in certain activities, you may be asked to bring a basic additional kit in joining instructions. This would include items like felt tip pens, string and scissors for crafting. Wildlife Watch takes place in outdoor locations which are not always suitable for people with restricted mobility, however we will always try our best to use a site with reasonable access paths. Please contact us to discuss access and mobility before making a booking if you think this might be an issue, and let us know if you have any additional needs. 

Clothing 

The Scandinavians have it right when they say: ‘No such thing as bad weather, only the wrong clothes’. To maximise your child’s comfort and enjoyment of the sessions, please ensure you and they are adequately clothed for the weather conditions in long trousers and robust closed-toed footwear year-round, to help protect them from nettle stings or insect bites. Wellies are advised from September-April and sun cream, hats and insect repellent for the summer term. Waterproof coat / trousers or all-in-ones are highly recommended for rainy days. In order to maintain social distancing, we will not be able to provide adequate shelter for all in case of rain, so an umbrella is advised. If all goes to plan, they will get muddy on most sessions.  

Weather 

Sessions go ahead rain or shine, but will not run if the Met office weather forecast shows a predicted wind speed (gust or continual speed) of gale force, which could present a danger from falling branches. In these circumstances we will inform you at the earliest opportunity – either the day before or on the morning using the email or telephone numbers you supplied on booking. We are unable to offer refunds for missed sessions, but we’ll do our best to reschedule in the case of extreme weather. 

Food and drink not currently provided 

Drinks and snacks are no longer provided during the session. Feel free to bring your own mugs/teabags/milk/hot chocolate, as we may be able to boil a kettle on the fire, and provide hot water, weather permitting, You are welcome to bring your own drink and snack. 

Photos, videos and social media 

Great photos of children happily engaging with nature are an enormous help when promoting our work. With your permission, photographs and video footage may be taken of the children during activities, for use solely to promote the work of Sussex Wildlife Trust and taken by a designated Sussex Wildlife Trust staff member or photographer. No names will be given, unless agreed with the accompanying adult and for a particular reason. As social media grows more popular, we know parents enjoy sharing photos of their children participating in our activities. Some parents do not wish pictures of their children to appear on social media so we would request that, if your intended picture includes anyone else's child, you must seek the accompanying adult's permission before taking it. Thank you. 

Payments, refunds and cancellations 

All payments are made online in advance of sessions. You will be sent an automated confirmation email on receipt of your booking. You will be offered a refund if we have to cancel because of a change in COVID government guidance. To keep the group financially viable, we are unable to refund sessions missed due to illness or holidays. However if your illness is Coronavirus, please let us know and refund can be arranged. If you need to cancel the remainder of a block booking, we will offer a refund if we are able to re-sell the place, subject to 10 days’ notice and a £5 administration fee. If we need to cancel a session due to extreme weather conditions or other events beyond our control, we will inform you at the earliest opportunity – either the night before or on the morning using the email/text numbers you supplied on booking. We are unable to offer refunds for cancelled sessions, but we’ll do our best to add an extra ‘make-up’ session to the end of the block. 

Younger siblings – not currently allowed 

Bookings will allow only one adult attendee. If a parent has multiple children within the age range for the group and is confident regarding management of social distancing, bookings can be made, but no younger siblings allowed to enable 1:1 wherever possible. 

Data Protection and Privacy 

We do not store credit card details or share customer details with any third parties. We will only contact you about Sussex Wildlife Trust activities.

Our contact details

Can be found on our Meet the Team page.